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Important Shipping  Policy Terms and Conditions:


Local deliveries are performed by our own drivers and trucks within 50 miles of our location. All other deliveries are done through common carriers. All deliveries are curbside. Please consider accessibility on your street and driveway prior to placing an order. Orders are shipped via full size semi trucks, if one can not access your delivery address, your load will be delivered with a smaller truck. To transfer the load to a smaller vehicle and redeliver will cost you additional fees. If delivery to your home is unsuccessful, you will be instructed to pick your material up at the closet terminal to your address, in which case your residential delivery fee will not be adjusted.
 

We operate out of our own warehouse. This enables us to shrink wrap and package every shipment that goes through our distribution center with great accuracy. We make all possible efforts before delivery as to material and color accuracy, kindly check your material for colors and product before signing the bill of lading.

You must inspect your order for damages and/or missing items. All unforeseen delivery mishaps must be written on bill of lading. Failure to inspect and report damages or missing items on bill of lading will release Hardwood  Flooring Depot of all accountabilities upon delivery. Kindly have your invoice present to make certain of your order's complete delivery.

We try very hard to give you an exact delivery date. Most deliveries are done within 2-7 days regardless of location. If your material is back ordered, your delivery will be done within 2-7 days of receiving the material in our warehouse.

Be sure to retain a copy of bill of lading for your records.

If you have any questions at time of delivery during business hours please call:
949 582 5200

For questions and inquiries after hours please call:
949 394 1566

Alaska, Hawaii and Canada
For shipping quotes to Alaska, Hawaii and Canada, please call us.

P.O. Boxes

We do not ship material to P. O. Box addresses.

APO/FPO military addresses:

We do  not ship to APO/FPO military addresses.

We thank you for your business and support.
Hardwood Flooring Depot
Management