Depot Strives to provide best customer service.
We understand sometimes it is necessary to return unused materials.
In these cases we recommend that you keep four boxes or less of the
material purchased. This is strongly recommended since at times you
will have damages, repairs and mishaps that can be taken care of
with the same material, same run and same stain dye. They do come
handy when needed.
The minimum carton return amount is four. Returns or exchange must
be completed within 15 days of delivery or pick up. Returned
materials have to be in original unopened boxes and resalable. You
can return to our physical address or have it shipped to us. You are
responsible for any freight charges on returns or exchange items.
All claims towards your materials have to be made within three days
of pick up and/or delivery. All exchanges and returns have to be
completed within 15 days of pick up or delivery. Returned or
exchanged items are subject to a 25% restocking fee.
You have a right to cancel your order. You need to call to cancel
your order prior to shipping. In case you wish to cancel an order,
call us at 949 582 5200. We will follow up with emails and phone
calls to remedy the situation.
Sometimes a promotional shipping rate is given for materials
delivered. The same promotion can not be given on returns' freight.
Non-returnable items are as follows:
Accessories, adhesives, underlayments, moldings, cleaning products
Odd lots and special sale items, truckload specials, weekly
specials, clearance items
If you receive a wrong item, kindly send a picture of the tags on
the material or simply email us with the information on the box. We
will take care of it for you as fast as humanly possible.
In case you
receive damaged goods. Do not refuse it. Accept the load and note
the damages on bill of lading. Refused materials will incur
additional charges on our part and certainly decrease chances of
getting speedy resolution. You will be responsible for charges
incurred on refused materials. If you refuse it, damages will not be
noted on bill of lading which will make it difficult to process and
We deal with valid, responsible and know carriers. By law they are
responsible for damaged goods. In fact they own it and have 120 days
to inspect and / or pick up the material. Meanwhile we will start a
claim with them and will ship you new items.
It is solely your responsibility to inspect and approve of the
materials delivered. Failure to inspect material and note damages or
discrepancies on bill of lading will cost you.
We thank you for
your business and support.