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Important Return and Damage Policy Terms and Conditions:

Hardwood Flooring Depot Strives to provide best customer service.
We understand sometimes it is necessary to return unused materials. In these cases we recommend that you keep four boxes or less of the material purchased. This is strongly recommended since at times you will have damages, repairs and mishaps that can be taken care of with the same material, same run and same stain dye. They do come handy when needed.

The minimum carton return amount is four. Returns or exchange must be completed within 15 days of delivery or pick up. Returned materials have to be in original unopened boxes and resalable. You can return to our physical address or have it shipped to us. You are responsible for any freight charges on returns or exchange items.

All claims towards your materials have to be made within three days of pick up and/or delivery. All exchanges and returns have to be completed within 15 days of pick up or delivery. Returned or exchanged items are subject to a 25% restocking fee.

You have a right to cancel your order. You need to call to cancel your order prior to shipping. In case you wish to cancel an order, call us at 949 582 5200. We will follow up with emails and phone calls to remedy the situation.

Sometimes a promotional shipping rate is given for materials delivered. The same promotion can not be given on returns' freight.

Non-returnable items are as follows:
Accessories, adhesives, underlayments, moldings, cleaning products
Odd lots and special sale items, truckload specials, weekly specials, clearance items

If you receive a wrong item, kindly send a picture of the tags on the material or simply email us with the information on the box. We will take care of it for you as fast as humanly possible.

Damage Policy:
In case you receive damaged goods. Do not refuse it. Accept the load and note the damages on bill of lading. Refused materials will incur additional charges on our part and certainly decrease chances of getting speedy resolution. You will be responsible for charges incurred on refused materials. If you refuse it, damages will not be noted on bill of lading which will make it difficult to process and redeliver materials.

We deal with valid, responsible and know carriers. By law they are responsible for damaged goods. In fact they own it and have 120 days to inspect and / or pick up the material. Meanwhile we will start a claim with them and will ship you new items.

It is solely your responsibility to inspect and approve of the materials delivered. Failure to inspect material and note damages or discrepancies on bill of lading will cost you.

We thank you for your business and support.
Hardwood Flooring Depot